The team at USUS OÜ had the opportunity to support an international infrastructure construction and repair company with a rich history. In today’s fast-paced world, the accelerating dynamics of change demand organisations to continuously assess their operational practices and streamline processes for smoother and more harmonious execution.

Through strategic decisions, the company focused on a narrow selection of highly specialized construction services that require top-tier professional skills and specific techniques. This focus led to significant growth, year after year, both in revenue and staffing needs. While effective and professional management has been the cornerstone of this growth, the increasing management burden became apparent. The middle layers of management were operating in their comfort zones, resulting in inefficiencies, even as the organization expanded rapidly.

USUS OÜ mapped the company’s entire business model and identified critical processes that were hindering further development. We developed a management model designed to meet the current needs of the organization while mitigating risks associated with market fluctuations. Our management consultant worked closely with key team members to create and implement core principles around responsibilities, authorizations, information flow, financial management, risk management, and safety – ensuring alignment with the company’s strategic direction.

Tactical responsibilities were delegated to newly created unit heads, and the organizational structure was adjusted to support both present growth and future potential. An additional management layer was introduced to serve as a bridge between top management and individual units, translating strategy into actionable tasks. This structure borrowed from both ancient Roman military management principles and modern organizational values to ensure efficient and harmonious execution.

By changing the management strategy and optimizing processes, the company unlocked previously untapped management potential. The effects of these changes are evident throughout, from construction management operations to strategic decision-making at the top level. The added management resources have positioned the company for sustained growth and improved resilience to unexpected challenges.